At Red Sun, we offer unparalleled customer support. In addition to our training classes, we provide technical support via phone and email.

Our customer support hotline offers customers an outstanding level of service. Customers can call (+65) 6659 6294 for assistance with any technical issues, including installation and operation tips. The hotline is staffed by experienced customer service engineers knowledgeable in our products and services. The line is forwarded to one of our experienced engineers after normal business hours to assist our customers with any urgent technical situations that can’t wait until the next business day.

Timely assistance with the installation and/or configuration of your system, or with any other technical issue, can also be achieved by contacting our support department.


All equipment returned for repair must be accompanied by an RMA number (Returned Material Authorization).

Contact or email Red Sun to request a repair RMA number. Please include the following in the body of your email: failure symptoms, product name, serial number, contact name and phone number, and full shipping information.


If you are interested in attending one of upcoming open training sessions, please contact us at Please register in advance to guarantee a training slot.

2019 Training Schedule
JPS Training Information

If you are interested in obtaining a quote to have a representative train your personnel at your location, please contact our Sales team at Red Sun.



Red Sun’s Standard Terms and Conditions of Supply and International Product Warranty are available at in adobe acrobat format. If you do not have acrobat reader, you can download it from the adobe website. If you are having difficulty viewing our Standard Terms and Conditions of Supply and International Product Warranty, please call the telephone number set out in the relevant Order.

These Standard Terms and Conditions of Supply and International Product Warranty apply to all Orders for the supply of Products by Red Sun to the Purchaser. No other terms or conditions will apply to an Order unless they have been expressly agreed to in writing and signed by a duly authorized representative of Red Sun.


Any content contained within Red Sun’s website is the copyrighted property of Red Sun Synthesis Pte Ltd or its subsidiaries. You may view, download, print, or copy content if you solely intend to use it for personal, informational, or non-commercial purposes.

You may not view, download, print, copy or modify content from this website if you intend to use it for commercial purposes without prior written consent from Red Sun Synthesis Pte Ltd. The use of any such material on any other website or computer environment is prohibited. All trademarks, service marks, and trade names herein are the property of Red Sun Synthesis Pte Ltd.

None of the information contained on this website constitutes financial advice.The website may contain information prepared or provided by third parties. Red Sun makes no representations about the correctness, accuracy, reliability or completeness of such third party information, and does not endorse in any way such third party information on this website.

To the maximum extent permitted by applicable laws, Red Sun Synthesis Pte Ltd and their respective directors, agents, officers or employees make no representation and can give no assurance, guarantee or warranty, express or implied, as to, and take no responsibility and assume no liability for, the authenticity, validity, accuracy, suitability or completeness of, or any errors in or omission, from any information, statement or opinion contained in this website.

Visitors to this website accept that Red Sun Synthesis Pte Ltd makes no undertakings to provide access to the website at any particular time, or for any particular length of time. You agree that Red Sun Synthesis Pte Ltd will not be held liable for any lapse in the website’s accessibility, or any consequences whatsoever that flow from the unavailability of the website.
Red Sun Synthesis Pte Ltd is not under any obligation whatsoever to update any of the information contained on this website.